Terms and Conditions

These general terms and conditions govern the relationship between the buyer and the seller in the field of sale of goods and services of the company Luboš Krytinar, Company ID: 72362049, with the seat of the Kralova1670, Tišnov 66601 on the Web eshop.cnc-help.com.. (hereinafter “the seller”) and its trading partners (“the buyer”).

  1. Basic provisions

These general business regulate the relationship between the buyer and the seller in the field of sale of goods and the provision of services between the company Luboš Krytinar, Company ID: 72362049, with the seat of the Kralova 1670, Tišnov 66601. . (hereinafter “the seller”) and its trading partners (“the buyer”).

By placing an order, the buyer confirms that he has become acquainted with these terms and conditions, which form an integral part of the complaint procedure and that he agrees with them. To these terms and conditions, the buyer is adequately notified before the order is made and has the opportunity to become acquainted with them.

  1. Seller Luboš Krytinar, Company ID: 72362049, with the seat of the Kralova 1670, Tišnov 66601. , trade certificate issued in Tišnov on 9.1.2018, No. Case 370305/U2018/83/VR, No. Rules: OŽÚ/65/2018/5.
  2. Buyer

Buyer-the natural or legal person who buys the products or uses the services of the seller.

At the start of business relations, the Buyer shall only forward to the seller his contact details, necessary for the smooth handling of the order, or the details he wishes to have on the purchase documents.

The buyer is aware that the purchase of products in the seller’s commercial offer does not incur any rights to use the registered brands, trade names, company logos or patents of the seller or other companies, unless a specific Agreed otherwise by the contract.

Purchase agreement-The buyer’s order is the proposal of the purchase contract and the purchase agreement itself is concluded at the moment of delivery of the binding consent of the seller to the buyer with this proposal (binding order confirmation by the seller). From this point of time, the buyer and the seller have reciprocal rights and obligations, which are defined by the purchase agreement and the terms and conditions, which are an integral part of this agreement.

The contract is concluded in Czech language. The concluded contract is archived by the seller for the purpose of its successful completion and is not accessible to third parties. Information on the various technical steps leading to the conclusion of the contract is evident from these terms and conditions, where this process is clearly described. The buyer has the option to check it before sending the order and possibly correct it.

The costs of using means of distance communication (telephone, Internet, etc.) for the execution of an order are in the normal amount, depending on the tariff of telecommunications services used by the buyer.

  1.  Security and Information protection

The seller declares that all personal data are confidential, will only be used to carry out the contract with the buyer and will not otherwise be published, provided to a third party etc. Except in the context of distribution or payment related to the goods ordered (communication of name and address of delivery). Personal data provided by the buyer to the seller in order to fulfill the order is collected, processed and stored in accordance with the applicable laws of the Czech Republic, in particular the Law No. 101/2000 Coll., on the protection of Personal data, as amended. The buyer gives the seller his consent to the collection and processing of such personal data for the purpose of fulfilling the subject of the contract of sale, until the time of its written statement of opposition to such processing. The buyer has the right to access his personal data and the right to rectify them, including other legal rights to such data.

For more information, see: Privacy Policy and other data processed

  1. Ordering

The buyer is entitled to send the order to the seller only through the order system eshop. The proposal to conclude a purchase contract is the location of the offered goods by the seller to the site, the purchase contract is created by sending the order to the buyer by the consumer and accepting the order by the seller. This acceptance by the seller shall immediately confirm to the buyer an informative email to the specified email, but this confirmation does not affect the creation of the contract. The contract (including the agreed price) may be changed or discontinued only by agreement of the Parties or on the basis of legal reasons. These GTC are written in Czech language, and the purchase contract can be concluded also only in the Czech language. Consumer domiciled in a Member State of the European Union outside the territory of the Czech Republic, or Who is a citizen of a Member State of the European Union outside the territory of the Czech Republic, confirming the order agrees with the conclusion of the purchase contract in the Czech language. After the conclusion of the purchase contract it is not possible to check whether errors were generated during the processing of the data prior to placing the order or correct these errors. The concluded purchase agreement is archived by the seller and is accessible by the buyer within the time limit of 1. Years from the date of signature.

      6. The price and payment offer with the prices quoted on the eshop seller are contractual, final, always up to date and valid, and this is the time when they are so seller in the online store offered. Transport costs are listed in the “Delivery period and delivery terms” section. The costs of using means of distance communication shall be borne by the buyer. Final calculated price After filling in the order form is already included including freight. As a price when concluding a contract between the seller and the buyer pays the price stated for the goods at the time of ordering the goods by the buyer. The tax document on the basis of the purchase agreement between the seller and the buyer serves as a delivery note. The buyer may take over the goods in principle only after it has been fully paid, unless otherwise agreed. In the case where the buyer makes a payment and the seller is unable to ensure delivery of the goods, the seller shall immediately return to the buyer in an agreed manner. The period for repayment of the spent funds depends on the method of reimbursement chosen, but may not exceed a period of 30 days from the time when this impossibility arose. The goods remain in full payment to the seller’s property.

            7. Payment Terms

               A) Payment by card

               b) Advance payment by bank transfer

The goods remain in full payment to the seller’s property.

        8. Terms of delivery

Free shipping

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.


We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

Tracking information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

       9. Warranty Conditions

The warranty conditions for the goods are governed by the seller’s complaints regulations and applicable legal regulations of the Czech Republic.  The purchase document is used as a warranty certificate.

         10. Final provisions

These general terms and conditions are valid from 1.1.2019.